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為營造放心的藥品消費環(huán)境，滿足群眾對藥品安全的需求和期望，今年以來，省局積極推進藥品零售企業(yè)藥學(xué)服務(wù)試點工作，全面提升藥品零售企業(yè)整體服務(wù)能力和發(fā)展水平。根據(jù)省局部署，各市局結(jié)合實際，調(diào)動公眾參與熱情，借助信息化手段，試點工作成效顯著。青島市局強制推行了執(zhí)業(yè)藥師指紋考勤制度，確保有真正的執(zhí)業(yè)藥師為公眾提供藥學(xué)服務(wù)。全市40家連鎖企業(yè)參加遠程藥事服務(wù)，全市千余名執(zhí)業(yè)藥師進行了指紋采集，為消費者提供遠程藥學(xué)服務(wù)20586人次。該局還建立了“執(zhí)業(yè)藥師在崗執(zhí)業(yè)監(jiān)管系統(tǒng)”，與免費安裝到各企業(yè)的考勤系統(tǒng)無縫對接，通過該系統(tǒng)監(jiān)管部門不僅可以查看執(zhí)業(yè)藥師在崗考勤情況，還可監(jiān)控到各執(zhí)業(yè)藥師遠程藥事服務(wù)和開展藥學(xué)服務(wù)的具體情況。煙臺市局在全市推行使用“問藥”APP免費藥學(xué)服務(wù)軟件，已在1000家連鎖門店推廣安裝問藥APP商戶端，其駐店藥師可隨時為用戶提供用藥咨詢服務(wù)，也可根據(jù)患者需求送藥上門，消費者端可實現(xiàn)家庭用藥記錄、用藥跟蹤等多種功能。濟南市局開展了審方藥師培訓(xùn)，以保證所有藥品零售企業(yè)除應(yīng)配備的執(zhí)業(yè)藥師外，還至少有一名審方藥師，解決處方審核和指導(dǎo)群眾合理用藥問題。該市開展藥學(xué)服務(wù)試點的企業(yè)安裝了零售藥店藥學(xué)服務(wù)系統(tǒng)，為特定顧客建立了用藥登記，深入社區(qū)及時跟蹤用藥信息，提供合理用藥指導(dǎo)。濟寧市局在兩家零售連鎖企業(yè)開展用藥咨詢機試點工作，實現(xiàn)了藥學(xué)信息查詢系統(tǒng)、智能導(dǎo)購系統(tǒng)、處方審核系統(tǒng)、遠程藥學(xué)支持系統(tǒng)、患者用藥指導(dǎo)系統(tǒng)、用藥咨詢系統(tǒng)、藥物安全管理系統(tǒng)和客戶管理系統(tǒng)等8大模塊的綜合信息化解決方案，科學(xué)指導(dǎo)群眾合理安全用藥。開展藥學(xué)服務(wù)試點工作以來，我省藥品零售企業(yè)執(zhí)業(yè)藥師質(zhì)量管理、處方審核及提供藥學(xué)服務(wù)的責(zé)任意識得到強化，零售行業(yè)整體服務(wù)水平和核心競爭力明顯提升，藥品零售市場質(zhì)量保證水平穩(wěn)步提高。
In order to create a reassuring environment for drug consumption and meet the needs and expectations of the public for drug safety, the Provincial Bureau has actively promoted the pilot work of pharmaceutical care in drug retail enterprises so as to comprehensively improve the overall service capacity and development level of drug retail enterprises. According to the provincial departments and municipal bureaus, the pilot work has achieved remarkable results by mobilizing public enthusiasm for participation and using information technology. Qingdao Municipal Bureau has enforced the fingerprint attendance system of licensed pharmacists to ensure that there are genuine licensed pharmacists to provide pharmaceutical care for the public. Forty chain enterprises in the city participated in remote electronic auditing. More than 1000 licensed pharmacists in the city collected fingerprints and provided 20 586 people with remote pharmaceutical care for consumers. The Bureau has also established a "on-the-job licensing supervision system for licensed pharmacists", which seamlessly docks with the attendance system installed free of charge to enterprises. Through this system, the supervisory department can not only check the on-the-job attendance of licensed pharmacists, but also monitor the specific situation of licensed pharmacists'reviewers and pharmaceutical services. Yantai Municipal Bureau promotes the use of free pharmaceutical care software of "Asking for Drugs" APP in the whole city, and has promoted the installation of "Asking for Drugs" APP business accounts in 1000 chain stores. Its pharmacists in stores can provide drug consultation services for users at any time, or deliver drugs to their doors according to the needs of patients. Consumers can achieve family drug records, drug tracking and other functions. Yes. Jinan Municipal Bureau has carried out the training of prescription pharmacists to ensure that all drug retail enterprises have at least one prescription pharmacist besides the licensed pharmacists to be equipped to solve the problem of prescription review and guide the public to use drugs rationally. The retail pharmacy pharmaceutical service system has been installed in the pilot enterprises of pharmaceutical care in this city, drug registration has been established for specific customers, timely follow-up of drug use information in the community, and rational drug use guidance has been provided. Jining Municipal Bureau has carried out the pilot work of drug consulting machines in two retail chain enterprises. It has realized a comprehensive letter of eight modules: pharmaceutical information inquiry system, intelligent purchasing guidance system, prescription auditing system, remote pharmaceutical support system, patient medication guidance system, medication consultation system, drug safety management system and customer management system. Information-based solutions, scientific guidance to the masses of rational and safe drug use. Since the pilot work of pharmaceutical care was carried out, the consciousness of quality management, prescription review and responsibility for providing pharmaceutical care of licensed pharmacists in pharmaceutical retail enterprises in our province has been strengthened, the overall service level and core competitiveness of the retail industry have been significantly improved, and the quality assurance level of the pharmaceutical retail market has been steadily improved.
